Cancellation and refunds
What you get back if you cancel, and what happens if the trip cannot go ahead.
Demo template. Replace this with your own policy, and have a lawyer check it before you publish it.
Refund by days before departure
If you cancel, we refund the trip price you have paid, based on how many days before departure we receive your written cancellation.
| Notice given | Refund of the trip price paid |
|---|---|
| 60 days or more | Full refund, less a US$50 admin fee |
| 30 to 59 days | 50 per cent |
| 15 to 29 days | 25 per cent |
| Less than 15 days | No refund |
Refunds do not cover flights, travel insurance, private transfers or any extra arrangements we booked for you at your request. Those are refunded only if the supplier refunds us.
How to cancel
Send your cancellation in writing by email to hello@meridianpine.example, or by WhatsApp. Include your name, your booking reference and the trip. The day we receive your message is the day we use to work out your refund.
We confirm your cancellation in writing within one working day. Refunds go back to the bank account or card you paid from, within 14 days of our confirmation.
Weather and road closures
Mountain weather can change quickly. If your guide decides a day’s walk is unsafe, they will change the route, shorten the day or swap the order of the walks. This does not change your refund, because you still receive the trip.
If a road, pass or bridge closes before or during your trip and stops the trip from going ahead, we will offer you the nearest equivalent route or stay, or a new date. If you do not want that, we refund the services you did not receive. We do not refund a day you chose to skip for personal reasons.
When we cancel
If we cancel a trip, for example because it does not reach its minimum group size or because it cannot run safely, we refund everything you have paid, in full. We tell you as early as we can, and we will offer another date if you want one.
Travel insurance
We strongly advise you to buy travel insurance when you book. A good policy can cover cancellation for reasons we cannot refund, such as illness, and it should also cover emergency rescue at altitude.
Questions
If you are unsure which refund applies to you, ask us before you cancel. Email hello@meridianpine.example, and a planner will explain your options in writing.