Frequently asked questions

Honest answers about travel, fitness, money and safety. If yours is not here, ask us.

Do you pick me up from the airport?

Many trips start at a named airport, and we arrange a shared transfer from there for the group. Private transfers cost extra and are quoted on request. Each trip page says where every day starts.

Can I travel on my own?

Yes. Around a third of our guests travel alone. We pair solo travellers with a room-sharing partner if they wish. You only pay the single supplement if you want a room to yourself.

What should I pack for the weather?

You receive a packing list with your confirmation. Expect cold mornings, strong sun and rain at any time in the mountains. Layers work better than one heavy coat.

How fit do I need to be?

Each trip has a grade: easy, moderate, hard or expert. For a moderate trip, you should be comfortable walking five or six hours a day on uneven ground. If you are unsure, tell us what you walk now and we will advise honestly.

What if I cannot keep up?

Guides set the pace for the group and wait at every junction. If a day is too much, the guide can shorten the walk, or arrange a lift in the support vehicle where the route allows it. We would rather you rest than push through pain.

Do I need experience at altitude?

Several trips go above 4,000 metres, so we build in acclimatisation days. Tell us about any health conditions before you book. We may ask you to see your doctor before you travel.

What does the price include?

The trip page lists what is included, usually accommodation, the meals marked on the itinerary, local guides and group transfers. Flights, travel insurance, drinks and tips are not included. You see the full list before you pay.

How do I pay?

You can pay the deposit and the balance by bank transfer or through our secure online payment link. We never ask for card details by email or WhatsApp. Every invoice shows each amount and its due date.

Are there hidden costs?

We tell you about optional costs in advance, such as a single room, a private transfer or an extra night. Tipping guides is customary and is your choice. The trip page explains local tipping.

Are your guides trained?

Every guide holds a wilderness first aid certificate and renews it each year. Guides carry a first-aid kit and a satellite messenger on every walk, and they know the emergency routes for each valley.

What happens in an emergency?

Your guide follows our written emergency plan, which covers evacuation routes and local contacts. We contact the emergency contact you give us as soon as it is safe to do so. You can change that contact at any time.

Do I need travel insurance?

Yes. We ask every guest to hold travel insurance that covers the activities and altitude of their trip, including helicopter rescue where a route needs it. Send us your policy number before departure.